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What You Should Know About kicauqq's Terms

When you open an account with us, you're entering a straightforward agreement.

Account security is your responsibilityDeposits via DANA, OVO, GoPay and QRISData retained per Indonesian regulations
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kicauqq What You Should Know About kicauqq's Terms
GET IN TOUCH

How to Reach Our Legal and Support Team

Team online

Live Chat

Open the chat widget in the bottom right of your lobby. Our team responds to account, legal and data questions during support hours, seven days a week.

Email Support

Send queries about terms, data requests or account disputes to our support mailbox. Responses are sent within 48 hours, and attachments are scanned for security.

Account Settings

Visit Settings > Legal & Data in your account dashboard to view your current terms acceptance, download our full policy, and submit data correction requests.

HOW WE HANDLE YOUR DATA

Security, Privacy and Account Protection

Data Encryption

Deposits, withdrawals and account credentials are encrypted with 256-bit SSL. Your payment details are never stored on our servers after a transaction clears.

Access Control

Only authorised support staff can view your account data. Two-factor authentication is available in Settings so you can lock your account with a phone code.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your payment method. No tracking cookies are used. You can disable cookies in your browser anytime.

Data Retention

Transaction history is kept for seven years per Indonesian tax law. Your personal profile is retained as long as your account is active; closed accounts are archived for two years.

Correction Requests

To update your name, email or payment method, head to Account Settings or contact support. Most changes take effect within one business day.

Data Deletion

You can request account closure and data deletion by emailing support. We will purge personal data within 30 days, except where local law requires us to retain transaction records.

Common Questions About Your Account Terms

Open the login page and click 'Forgot Password' to reset it via email. If you think someone else accessed your account, contact support immediately with your registered email. We'll freeze the account and investigate. Always enable two-factor authentication in Settings to prevent this.

Yes. Head to Settings > Account Closure and follow the steps, or email support. We'll delete your personal data within 30 days. Transaction records must be kept for seven years to comply with Indonesian financial reporting law, but your name and payment details are removed.

No. DANA, OVO, GoPay and QRIS are processed through secure external gateways. Your payment card or bank account number is never saved on our servers. Only your transaction ID and timestamp are logged for record-keeping.

Contact support with your transaction ID and the date of the withdrawal. We'll pull the full record from our payment processor and our ledger. Most disputes are resolved within 24 hours. Your statement is available anytime in the Wallet section of your account.

Only authorised kicauqq staff can see your account. We share your name and payment method only with DANA, OVO, GoPay and QRIS processors to confirm deposits and withdrawals. No third-party marketers or data brokers are given access.

We retain active account data as long as you play. Closed accounts are archived for two years, then deleted. To download a copy of your data, email support with your account number. We'll send a CSV file of your transactions and profile within five business days.

Your account data is stored on servers in Indonesia and encrypted at rest. Your account terms are governed by Indonesian law. Access to our platform and game eligibility depends on local law where you are located. If you're outside Indonesia, contact support before opening an account.

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